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Reuters
Restaurants’ new normal: fewer cashiers, chefs and wait staff
Whether they are selling burgers, pizza or pancakes, major U.S. restaurant chains are short-staffed – and they expect to stay that way. Staffing at IHOP and at Applebee’s Grill + Bar chains, both owned by Dine Brands Global, is currently at about 90% of 2019 levels – the status quo for at least the past four quarters, Chief Executive Officer John Peyton told Reuters, calling it “the new normal.” Now they are putting employees where they are needed most, using technology to plug gaps and adapting to post-pandemic consumer habits that favor kiosks, delivery and drive-thrus over cashiers at registers.
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