This is what happened to Louise Kaye when she phoned her mobile phone company’s helpline to close her late husband David’s account. The employee had good intentions, Ms Kaye says, but the company had clearly failed to train its staff properly when dealing with the death of a customer. Read More...
This is what happened to Louise Kaye when she phoned her mobile phone company’s helpline to close her late husband David’s account. The employee had good intentions, Ms Kaye says, but the company had clearly failed to train its staff properly when dealing with the death of a customer.
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