In the 1990s and 2000s, hotels began offering 100% Satisfaction Guarantees. Now, it looks like these policies have had a negative impact on overall experience.
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In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back.
In theory, this approach addressed fairly serious issues such as early-morning pool renovations that made the jackhammer an unwelcome…
